About Keyloop
Keyloop is a global leader in automotive retail software, serving over 20,000 retailers in 90 different countries. From inventory to sales to service operations, Keyloop’s technology powers dealership operations across Europe and beyond.
Keyloop’s Challenge
Keyloop faced a mission-critical challenge that was holding back growth and customer satisfaction.
Their aftersales operations relied on a manual, inefficient process for scheduling technicians. Workshop administrators were building daily schedules from scratch (without automation) despite a constantly shifting set of variables like job types, technician skills, and bay availability. This inefficiency impacted customer experience and left significant revenue on the table.
Why Tribe AI?
Keyloop knew they needed to move fast and couldn’t afford to get it wrong. That’s why they partnered with Tribe AI.
According to Chief Product Officer Adrian Nash, what stood out about Tribe was their ability to bring deep AI expertise without adding risk. In a rapidly changing tech landscape, Keyloop had considered building these capabilities internally. But, as Adrian explained, “you take on a lot of risk of those things not going well.” Tribe brought proven processes, technical depth, and a trusted track record to accelerate the work and reduce that risk.
Chief Technology Officer Amit Monovich described the partnership as a turning point. “When we started to talk with Tribe, we had this ‘aha’ moment,” he said. “We realized it’s much deeper and more complex than we thought. You don’t know what you don’t know—until you talk with experts.” Tribe showed Keyloop what was possible, helping them reframe the challenge and unlock new paths forward with AI.
“When we started to talk with Tribe, we had this ‘aha’ moment. You don’t know what you don’t know—until you talk with experts.”
–Amit Monovich, CTO of Keyloop
The Solution: AI-Powered Scheduling for Service Hub
Tribe partnered with Keyloop to build an intelligent scheduling engine for Service Hub, a new product aimed at modernizing the aftersales experience. The system uses real-world constraints like technician skills and job priority to generate optimized daily schedules automatically. Instead of starting with a blank sheet each morning, advisors now begin with a data-informed plan they can fine-tune. This shift enables higher technician utilization, faster throughput, and improved customer satisfaction.
How It Works
The result is a high-efficiency workshop schedule that’s ready each morning, dramatically reducing administrative burden while improving throughput and job prioritization. Workshop administrators no longer start from scratch. Instead, they begin with a data-informed schedule they can fine-tune.
Key capabilities include:
- Technician Schedule Optimizer: Automates daily planning for workshop administrators based on real-time constraints and business logic.
- Human-in-the-Loop Review: Keeps experts involved to ensure trust, accuracy, and compliance.
Keyloop’s Experience Working with Tribe
Keyloop leadership described the collaboration as one of their most effective partnerships. Amit highlighted the rare combination of technical excellence and domain fluency, calling it “a very unique experience—smart people solving real problems.” Adrian emphasized that Tribe helped Keyloop embed an AI-native mindset across the company: “They helped us drive that DNA of innovation and AI thinking deep into our business.”
Impact & The Future
For dealerships, the AI-driven scheduling feature means higher technician utilization, faster service turnaround, and increased profitability—especially critical in an industry where margins are razor thin.
For Keyloop, the scheduling optimization marks a foundational shift. With intelligent workflows in place, the company is now equipped to expand AI capabilities into other parts of the organization, including a new initiative with Tribe to accelerate OEM certifications through automation and structured schema mapping, currently underway.
As Adrian put it, “It’s a moment in time. If we don’t do it, someone else will.” Keyloop is doubling down on innovation, confident that they have the right foundation (and the right partner) to lead.
