About Kyruus Health
Kyruus Health is a leading care access platform on a mission to connect people to the right care. Its technology helps health plans, hospitals, and medical groups make it easier for people to find, evaluate, and access appropriate providers and services.
Kyruus Health supports more than 500 million member searches through its health plan experience, helping members navigate complex healthcare decisions and find the care that meets their needs.
The Challenge: Making Healthcare Search Work Like People Actually Think
Finding the right healthcare provider traditionally requires patients to translate what they're experiencing into the language of the healthcare system.
Someone experiencing knee pain after climbing stairs, for example, may not know whether to search for orthopedics, physical medicine, or another specialty. Traditional provider directories can require members to navigate clinical terminology, filters, and multiple screens before finding appropriate care.
Kyruus Health saw an opportunity to fundamentally simplify that experience: allow members to describe what they need in their own words, and use generative AI to translate those needs into relevant care options.
Kyruus's own launch materials describe complex filters, clinical jargon, and multiple clicks as barriers to care and position conversational search as a way to make finding and scheduling care faster and easier.
Why Kyruus Health Chose Tribe AI
Kyruus Health partnered with Tribe AI to accelerate its generative AI transformation and bring additional expertise in foundation models and enterprise AI deployment to its existing engineering organization.
Rather than simply building another chatbot, the teams set out to create an AI experience deeply integrated into Kyruus Health's existing provider search infrastructure.
“We didn’t want to build another chatbot. Tribe helped us deliver a truly integrated experience.”
Harshit Shah
CTO, Kyruus Health
Tribe worked alongside Kyruus Health to pressure-test the architecture, build testing infrastructure, mitigate hallucination risk, validate model performance, and help move Guide from concept to production.
The collaboration accelerated Kyruus Health's path to market: work expected to take six months was completed in two.
Building Guide with Claude
Together, Kyruus Health and Tribe AI built Guide, a conversational AI experience that allows members to search for providers using natural language.
Instead of requiring someone to understand clinical terminology before they can find care, a member can describe what they're experiencing in everyday language — for example, “my knee hurts after climbing stairs.”
Claude interprets that request and translates it into structured healthcare parameters that Kyruus Health can use to identify relevant providers.
How the Claude-Powered Experience Works
- Ask in Everyday Language. A member describes what they're experiencing through a health plan's web or mobile experience.
- Understand the Health Need. The request is sent to Claude through Amazon Bedrock, where Claude interprets the natural-language description and identifies the underlying clinical intent.
- Translate Intent into Search Parameters. Claude converts that intent into structured parameters such as relevant specialties, procedures, and other search criteria.
- Find Relevant Providers. Those parameters are used to search Kyruus Health's provider data and identify providers matching the member's clinical and practical needs.
- Guide the Member to Care. Relevant provider options are returned through an intuitive experience, helping the member understand their options and take the next step toward care.
From Traditional Search to Conversational Care Navigation
Context-Aware
Claude interprets the meaning behind a member's request rather than requiring them to know the correct clinical terminology.
Relevant to the Member
Guide combines interpreted intent with Kyruus Health's provider data to surface appropriate care options based on the member's needs.
Built for Action
Members can move from describing what they're experiencing to finding relevant providers and scheduling care through a more streamlined experience.
Measurable Impact
With Guide in production, Kyruus Health has seen improvements across the member journey.
Members are finding appropriate care more efficiently, while health plans using the solution have experienced higher provider match rates and increased appointment completion. Kyruus Health has also reported improvements in member experience, Net Promoter Scores, care-access conversion, and appointment scheduling rates.
Kyruus Health's Experience Working with Tribe AI
“We were looking for a partner who brings what good looks like in terms of architecture patterns and could help us accelerate from POC to general availability.”
Harshit Shah
CTO, Kyruus Health
Kyruus Health brought deep expertise in healthcare search, provider data, and its customers' needs. Tribe complemented that expertise with hands-on experience building and deploying enterprise generative AI applications.
The teams worked closely throughout development, from initial discovery and architecture through testing, model validation, hallucination mitigation, and productionization.
“Partnering with Tribe allowed us to shorten time to market while supporting our existing in-house expertise.”
Harshit Shah
CTO, Kyruus Health
Claude in Production
Guide is now a production part of Kyruus Health's care-access offering, helping health plan members use everyday language to find appropriate care.
What began as an effort to improve provider search has evolved into an AI-powered care navigation experience that bridges the gap between how people naturally describe their health needs and how healthcare systems organize care.
By combining Claude's ability to interpret natural language with Kyruus Health's provider data and search infrastructure, Guide helps make the path from “this is what I'm experiencing” to “this is where I can get care” faster and less complicated.